For my VF 516 flight from CDG to ESB on March 11, 2025, at 16:05, I was unable to complete the check-in process due to errors in the AJet app, so I had to finalize it through their website. However, AJet did not inform me which terminal the flight would depart from after check-in. By the time I navigated through three different terminals and reached the correct one, it was already 15:20, and there was no staff at the counter. Since I did not have a boarding pass, I was unable to board the plane. Despite submitting feedback to AJet, they responded by stating that they had "determined I missed the flight due to not arriving at the check-in desk on time" and, in the same email, provided the airport terminal details. What would I have done if it had been the last day of my visa and I could not leave Paris? If I did not have a credit card limit to purchase an alternative ticket or cash on hand, how would I have handled the situation? I called AJet's customer service, but they provided no solution; at the very least, they could have redirected me to a Turkish Airlines flight, but they did not. On the same day, I managed to return to Ankara on a Turkish Airlines flight with a layover in Istanbul. If they provide a similar response on this platform without resolving my issue, I will escalate the matter first to Presidential Communication Center and then to legal authorities.
On March 25, 2025, I purchased a Premium ticket for AJet’s 11:15 IST–CDG flight. After checking in and confirming my ticket, I waited at the airport for the boarding announcement, expecting to be informed when it was time to proceed to the gate. However, no announcement was ever made. By the time I...
On March 29, 2025, I flew from Medina to Sabiha Gökçen Airport with AJet, ticket number 20424221932470. Although my cabin-size luggage had traveled in the cabin without issue on the outbound flight, I was forced in Medina to check it in as hold baggage—despite repeatedly explaining it qualified as c...
On June 29, I purchased a ticket from AJet for the Istanbul SAW – Sharjah flight. When I arrived at the airport, I paid ₺914.71 for a seat with extra legroom. I tried to check in using the kiosk, but the process failed and I was directed to the counter. At the counter, I was told that I had a ban on...
I purchased an international ticket from AJet well in advance, only to find out that the flight was canceled just two weeks before departure. The options I was given were disappointing and inconvenient: either fly a day earlier, change to a different date, or get a refund. None of these addressed th...
The worst flight experience of my life – I will NEVER fly with AJet again! On March 31, 2025, I was scheduled to fly from Düsseldorf to Istanbul on flight VF026. Just as we were about to take off, all passengers were suddenly told to disembark and collect their luggage because police reportedly noti...
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