Ajet Did Not Inform Me of the Terminal and I Missed My Flight
For my VF 516 flight from CDG to ESB on March 11, 2025, at 16:05, I was unable to complete the check-in process due to errors in the AJet app, so I had to finalize it through their website. However, AJet did not inform me which terminal the flight would depart from after check-in. By the time I navigated through three different terminals and reached the correct one, it was already 15:20, and there was no staff at the counter. Since I did not have a boarding pass, I was unable to board the plane. Despite submitting feedback to AJet, they responded by stating that they had "determined I missed the flight due to not arriving at the check-in desk on time" and, in the same email, provided the airport terminal details. What would I have done if it had been the last day of my visa and I could not leave Paris? If I did not have a credit card limit to purchase an alternative ticket or cash on hand, how would I have handled the situation? I called AJet's customer service, but they provided no solution; at the very least, they could have redirected me to a Turkish Airlines flight, but they did not. On the same day, I managed to return to Ankara on a Turkish Airlines flight with a layover in Istanbul. If they provide a similar response on this platform without resolving my issue, I will escalate the matter first to Presidential Communication Center and then to legal authorities.
There has been no progress yet, Ajet repeats that they are sorry in every feedback email but does not do what is necessary to resolve my grievance. Despite verbally and in writing informing them that I bought the ticket on the morning of the day of the flight, they provide information about matters that need to be addressed within 24 hours of ticket purchase. I explain that it is a flight from abroad to Turkey and that I am trying to return due to urgency, but in the phone conversations I have with the call center, they find me at fault for not calling earlier, and they do not offer alternative flights. They have no response regarding their application errors or the absence of terminal information in the check-in message. Even though I wrote that I bought the ticket with only a backpack and could not board the plane because I could not get my boarding pass, their feedback explanations stated that the delayed departure or arrival of the plane is a factor that negatively affects the entire flight network and the human resource planning in all units related to that flight.
