On our return flight from London to Istanbul, we had an allowance of 20 kg for a large suitcase and 8 kg for cabin baggage per person. However, our cabin bags were not considered as cabin baggage and were placed in the aircraft hold. Because of this, it was assumed that we had a total baggage allowance of 40 kg, and we were informed that we had exceeded this by 26 kg. When we requested to retrieve our baggage and adjust the weight distribution, Ajet told that this was not possible, and our passports were withheld. Despite having already purchased an additional 10 kg of baggage online, I was charged £260 at a rate of £10 per kg. When I expressed my intention to purchase extra baggage allowance online, I was told that I had to pay at the airport instead. As a passenger, I have been seriously inconvenienced and forced to make an excessive payment.
On March 23, 2025, during my A-Jet London – Istanbul flight, my cabin baggage, which fully complied with the airline’s regulations, was not allowed on board at check-in, and I was charged an additional 50+50, totaling €100, to have it placed in the aircraft hold. While I had no issues on my outbound...
On my Ajet flight from Copenhagen to Istanbul, I had to pay for my empty suitcase because they said my ticket didn't cover baggage allowance. But this wasn't mentioned when buying the ticket. I already paid for my seat selection and got a round-trip ticket, but my baggage allowance just vanished on ...
On August 15, 2025, I purchased tickets from Ajet for myself and my family for the scheduled 16:25 flight from London Stansted Airport to Ankara. Although we were in front of the Ajet counter at 15:20 and had already checked in, the counter was closed, preventing us from handing over our large suitc...
On March 29, 2025, I flew from Medina to Sabiha Gökçen Airport with AJet, ticket number 20424221932470. Although my cabin-size luggage had traveled in the cabin without issue on the outbound flight, I was forced in Medina to check it in as hold baggage—despite repeatedly explaining it qualified as c...
On February 2, 2025, at 13:15, I traveled on flight VF46 from Stuttgart to Istanbul Sabiha Gokcen with PNR 22HB0T under the name H*** D***. I had already checked in online at your Germany office. When I arrived to drop off my luggage, the staff included the weight of my PC bag in the total baggage a...
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