Dear Sir/Madam, Following my flight with AJet, I discovered that my suitcase had been seriously damaged and some of its contents were missing. I attempted to report this issue to your staff immediately upon receiving my baggage; however, I was informed that I should not leave the baggage claim area. Subsequently, I submitted a formal complaint by providing detailed photos of my luggage and all relevant flight details. Despite contacting your customer service daily during my 15-day stay in Turkey, I have not received any positive update. I was consistently informed that the case was under investigation. It has now been nearly one year since I filed this complaint, yet no resolution has been provided. As I am planning to travel to Turkey again soon, I kindly request that this matter be resolved as soon as possible and that I receive a clear update regarding the outcome. Thank you for your attention. Tracking No: 02024028805
I have been using my suitcase for five years, and it was in perfect condition without a single scratch. However, after my AJet flight on 01.02.2025 (Flight No: VF4038), my luggage was completely damaged. I am attaching photos as proof of the state it was returned in. I want to know how AJet plans t...
On May 1, 2025, I flew from Düsseldorf to Sabiha Gökçen with AJet, and upon arrival, I discovered that my brand-new suitcase was damaged—as clearly sh...
On January 22, 2025, after returning from an international trip with AJet, I picked up my suitcase at Ankara Esenboğa Airport, only to find that its wheels were completely broken. I immediately went to the airport’s damage claims department, where a staff member took photos of the damage and issued ...
Dear Ajet Customer Service, I am filing an official complaint regarding the mishandling of my checked baggage on my journey from Baku to Brussels via Istanbul. My suitcase did not arrive with my flight in Brussels and was only delivered the following day. As a result of this delay, the perishable fo...
On October 3, 2025, after my AJet flight VF3311, I received my luggage at Istanbul Sabiha Gökçen Airport and found it burst open with my belongings placed inside a plastic bag. I immediately reported the issue to the airport authorities, and a damage report was filed. In addition to my electronic d...
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