On March 25, 2025, I purchased a Premium ticket for AJet’s 11:15 IST–CDG flight. After checking in and confirming my ticket, I waited at the airport for the boarding announcement, expecting to be informed when it was time to proceed to the gate.
However, no announcement was ever made. By the time I walked to the gate on my own—concerned that boarding time was near—I was shocked to see that the gate had already been closed. I missed my flight entirely, and no one from AJet took responsibility for failing to make a boarding call.
To make matters worse, I sent a detailed email explaining what happened, but I never received a response.
This is completely unacceptable, especially for a Premium-class passenger. I expect AJet to acknowledge this serious oversight and resolve my issue immediately, whether by refund, compensation, or rebooking. This level of disorganization and silence from customer service is not what I paid for, and it’s definitely not what I expect from a professional airline.
On March 29, 2025, my flight that was supposed to depart at 14:55 ended up being delayed for 3 hours. It was incredibly frustrating to watch another AJet flight, set to leave just half an hour after mine, take off right on schedule while we were left in the dark, waiting without any clear communicat...
For my VF 516 flight from CDG to ESB on March 11, 2025, at 16:05, I was unable to complete the check-in process due to errors in the AJet app, so I had to finalize it through their website. However, AJet did not inform me which terminal the flight would depart from after check-in. By the time I navi...
I bought a ticket from AJet for April 5 at 22:05, and without any clear reason, my flight was completely canceled. This left me stranded at night, forcing me to find emergency accommodation and spend extra money. I had to buy a new ticket, adjust bus plans, and cancel everything from scratch. We re...
On March 29, 2025, I flew from Medina to Sabiha Gökçen Airport with AJet, ticket number 20424221932470. Although my cabin-size luggage had traveled in the cabin without issue on the outbound flight, I was forced in Medina to check it in as hold baggage—despite repeatedly explaining it qualified as c...
I would like to share the issue I experienced with my October 26, 23:55 Ajet flight from Istanbul Sabiha Gökçen to Sharm El Sheikh (PNR: vg653007). Initially, I was informed that the flight was delayed by 15 minutes, but afterward, there was no announcement or notification regarding the cancellation...
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