On April 21, 2024, I purchased an AJET flight (PNR: 14QEJH) from SAW to EZS scheduled for June 28, 2024, at 23:55. However, I encountered several issues: Flight Time Change: The departure was moved 90 minutes earlier without notification. Lack of Communication: I only discovered this change while checking in online. Travel Complications: As I was flying from the Netherlands to Istanbul with another airline, I couldn't make the new departure time. Customer Service Issues: On June 27, 2024, I contacted the call center for a free change, but received conflicting information about options and costs. Unresolved Requests: My inquiries through the feedback form went unanswered. Booking Confusion: Close to the flight time, our names were removed from the passenger list, and we were told about an unconfirmed reservation for the next day. Forced Rebooking: On June 29, 2024, we had to purchase a new ticket for ₺6,432.11, in addition to the €53 already paid for the original flight. Inadequate Refund: We only received a €24.24 refund, despite paying 3.5 times the original fare. I'm requesting full compensation for the financial loss incurred (€53 for the first ticket and ₺6,432.11 for the second) due to Pegasus's mishandling of the situation. The minimal refund of €24.24 is insufficient given the circumstances and the exorbitant cost of the domestic flight we were forced to book.
On 21.07.2025, my AJet flight VF3037 from Antalya → Istanbul SAW (PNR: 2QYJ47) was canceled via SMS at 09:43 on the day of the flight, despite the fact that I had already completed check-in. I was traveling with a 1-year-old baby and a 9-year-old child. We had already checked out of the hotel and ar...
On February 3, 2024, at 23:40, I missed my Antalya-Sabiha Gökçen Airport flight because it departed early. I was not informed about this change through any communication channels such as SMS or email. When I spoke to a flight attendant at the gate, they told me the flight had already taken off. When...
Since 2024, I have taken around 10 flights with AJet, as there are no alternative airlines available for my route. Out of these flights, only one or two were on time—the rest were either delayed or, worse, canceled without any notice. AJet also charged me twice for the same ticket, and getting a re...
I would like to share the issue I experienced with my October 26, 23:55 Ajet flight from Istanbul Sabiha Gökçen to Sharm El Sheikh (PNR: vg653007). Initially, I was informed that the flight was delayed by 15 minutes, but afterward, there was no announcement or notification regarding the cancellation...
For my October 5, 2:10 p.m. Istanbul–Izmir flight, I purchased both my ticket and seat through the AJet mobile app. However, instead of the seat I originally selected, I was assigned a different seat, and I was never informed of this change. When I noticed the issue and contacted customer service, I...
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