Three months ago, we rented a villa for 7 people through Airbnb for the date of June 29. We paid the fee, purchased our plane tickets, and made all the necessary arrangements, including transportation. However, two weeks before the scheduled date, our reserved villa was canceled without any explanation provided. Everything we had planned was abruptly canceled. We have suffered both financial and emotional damages due to this incident. We kindly request a thorough investigation into our case and the reimbursement of our losses. why even bother to make plans next time with Airbnb?
I am deeply disappointed with Airbnb’s handling of a recent booking. Despite having a strict cancellation policy, Airbnb canceled a three-month-old reservation without allowing me to present my side. A guest booked my villa during the winter, fully informed that the pool was closed. After staying fo...
I booked a four-person private villa through Airbnb for two weeks in March. Due to changes in our plans, we shortened the reservation to one week. The total amount was ₺56,000, of which we paid ₺39,000 upfront. Three weeks before our reservation date, I couldn't access my account. After creating a n...
I booked two stays in Antalya via Airbnb for June 7–8, 2025 using reservation codes HM9PXKRAP5 and HMXFPKP22K, and I paid the full amount in advance. Unfortunately, my flight was canceled, so I couldn’t travel. I immediately informed Airbnb of the situation and requested a refund. However, I’ve been...
I rented a house on Airbnb for vacation but had to cancel on the same day due to personal reasons. According to their policy, I should have received my refund within 3 business days, but it has now been over 8 days, and I still haven’t gotten my money back. Despite contacting Airbnb multiple times, ...
Due to an honest mistake, I accidentally booked two properties on Airbnb for the same dates. Such errors can happen, especially during a busy work schedule, but what shocked me was Airbnb’s complete lack of support for its customers. Instead of helping me resolve the issue, the platform prioritized ...
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