This weekend, our impromptu getaway to Bozcaada turned into an Airbnb disaster. As a long-time Airbnb customer, the newly introduced identity verification process turned into a 15-minute ordeal just to upload my ID. The app was frustratingly slow.
After finding the Vita Longa Bozcaada hotel, I entered my credit card details and proceeded with the booking. Despite investing 10 minutes and paying extra for what seemed like an available room, the booking got stuck in limbo. About 30 minutes to 1 hour later, the hotel owner called, revealing that another person had made a reservation by phone. We waited 15 minutes for this person.
Then, he called to cancel our booking because he had finally reached the other person, who confirmed their arrival. After an hour and a half of effort and waiting, around 8 PM, we were left without accommodation because Airbnb shamelessly charged my credit card without confirming room availability...
Additionally, the other customer contacted the hotel directly, receiving preferential treatment from the owner without Airbnb's involvement. The hotel owner's behavior was ruthless and disrespectful, but the real issue lies in Airbnb failing to protect its customers...
Had I called the hotel directly, I wouldn't have dealt with the absurd identity check, not needed to assume I'd entered my credit card details to book, and probably wouldn't have faced a booking cancellation. Why should I ever use Airbnb again!
We decided to go to Bozcaada on short notice and made a reservation through Airbnb while on the road. This booking experience turned out to be a complete disaster. I've been an Airbnb customer for years, but now they've implemented KYC authentication, which took me a frustrating 15 minutes to upload...
I booked a room on Airbnb and completed the payment successfully. However, right after paying, I was asked to complete mandatory ID verification. Unfortunately, I didn’t have my ID with me at that moment and couldn’t access it before the deadline. As a result, my reservation was automatically cancel...
I was trying to make a reservation, and after entering my credit card details, they immediately charged my card $1 without even asking for a password! Then, when I tried again, they charged another $1. I switched to a different card, and they charged another $1 from that one too, bringing the total ...
My friends and I booked a villa on Airbnb for September 12-14, but for 8 days we received absolutely no support from Airbnb. Immediately after booking, Mr. B******, who manages the host's property, contacted us to inform us that they had already rented the villa to someone else by taking a deposit f...
Airbnb charged my credit card for a reservation that I never made, approved, or even knew about. I was shocked to discover this unauthorized charge and immediately tried to contact someone at Airbnb to investigate the issue. Unfortunately, there is no clear way to reach a live representative for urg...
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