My friends and I booked a villa on Airbnb for September 12-14, but for 8 days we received absolutely no support from Airbnb. Immediately after booking, Mr. B******, who manages the host's property, contacted us to inform us that they had already rented the villa to someone else by taking a deposit for those dates! He then offered us another house, outside of Airbnb, that didn't even come close to matching the quality of the one we had booked. They strung us along for about a week. Because we had to find another place, until we canceled, the host told Airbnb that we could stay at the villa. To us, he admitted, "Unfortunately, I've taken a deposit; others will be staying." We were forced to cancel our reservation and rent another house at a slightly higher price. This is completely unacceptable! Airbnb, I urge you to address this issue immediately and prevent such unprofessional behavior from happening to other customers. Reservation number: HMHWNQHPRK
We rented a house through their website and had already paid a portion of the booking. However, due to urgent personal health reasons, we had to cancel the reservation. We explained our situation to the host, who seemed to understand and assured us that our money would be refunded upon cancellation....
I booked a four-person private villa through Airbnb for two weeks in March. Due to changes in our plans, we shortened the reservation to one week. The total amount was ₺56,000, of which we paid ₺39,000 upfront. Three weeks before our reservation date, I couldn't access my account. After creating a n...
I am deeply disappointed with Airbnb’s handling of a recent booking. Despite having a strict cancellation policy, Airbnb canceled a three-month-old reservation without allowing me to present my side. A guest booked my villa during the winter, fully informed that the pool was closed. After staying fo...
I recently booked a reservation through my friend's Airbnb account. The listing didn’t specify that we’d be sharing the space with others, so we didn’t notice. However, once we realized we would have to stay with someone else, we decided to cancel the reservation. The issue is that the host selected...
Through Airbnb, I booked a room at Pinna Home Marmaris after discussions with the owner. We made a 9-day reservation for July on March 3 and paid a portion of the fee. On May 5, it was canceled without any explanation, and the payment was refunded. We tried to contact Pinna Home but couldn't reach t...
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