I Faced 12-Hour Flight Delay with Air Montenegro via Pronto Tour and Received No Support

I booked a Budva tour through Pronto Tour scheduled for May 4–8, with flights operated by Air Montenegro. From the very beginning, the flight times kept changing. Eventually, we experienced a 12-hour delay, and the situation was handled extremely poorly.

We were not given proper updates or guidance from either the airline or the tour company. Instead of arranging a hotel or any form of decent accommodation, we were simply handed a meal voucher and left to wait without support. Many passengers, including myself, were left stranded and exhausted without rest or reliable communication.

I expected professional handling of such delays, especially from a coordinated package tour. I urge Pronto Tour and Air Montenegro to acknowledge this failure and provide compensation for the significant disruption and lack of care shown to their customers.