I booked a Budva tour through Pronto Tour scheduled for May 4–8, with flights operated by Air Montenegro. From the very beginning, the flight times kept changing. Eventually, we experienced a 12-hour delay, and the situation was handled extremely poorly.
We were not given proper updates or guidance from either the airline or the tour company. Instead of arranging a hotel or any form of decent accommodation, we were simply handed a meal voucher and left to wait without support. Many passengers, including myself, were left stranded and exhausted without rest or reliable communication.
I expected professional handling of such delays, especially from a coordinated package tour. I urge Pronto Tour and Air Montenegro to acknowledge this failure and provide compensation for the significant disruption and lack of care shown to their customers.
I booked the Montenegro Budva tour from Jolly Tur, scheduled to depart on May 4, 2025, for a 4-night, 5-day trip. The original flight time was 3:25 PM, but as the tour date approached, it was postponed to 6:40 PM. I completed my check-in at 4:00 PM and waited at the gate for boarding. However, when...
I booked the Budva tour through Jolly Tour for May 4–8, 2025. Our outbound flight with Air Montenegro was originally scheduled for May 4 at 6:30 PM. However, we were informed at the last minute that the flight would be delayed until 6:00 AM the next morning, meaning a 12-hour delay overnight. Despi...
I joined a Budva tour between August 28 and September 1 through Malitur, and our return flight with Air Montenegro was suddenly canceled without valid explanation. This wasn’t a minor inconvenience—it impacted all 63 passengers in our group. Instead of flying back to Istanbul as scheduled, we were t...
On July 7th, during our return from the Prontotour Budva trip, we arrived at Podgorica Airport at 3:30 PM for our 6:20 PM Tailwind Airlines flight (TW1948). Initially, the flight was delayed to 7:20 PM, and then again to 9:20 PM, without any explanation from the airline. Passengers had to rely on ea...
I flew with Air Montenegro on a return flight from my Jolly Tour package (reference number TA-2412WPGY), which took place from January 3 to January 5. During the return trip, none of the passengers' luggage was loaded onto the plane. We were informed the next evening that our bags had finally arrive...
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