I flew with Air Montenegro on a return flight from my Jolly Tour package (reference number TA-2412WPGY), which took place from January 3 to January 5. During the return trip, none of the passengers' luggage was loaded onto the plane. We were informed the next evening that our bags had finally arrived. However, when I picked mine up the following day, I was shocked to find my suitcase completely broken.
There was no communication or apology from Air Montenegro about the mishandling or delay. I had to rearrange my plans just to retrieve my damaged luggage, which added even more frustration on top of the already poor experience. I expect Air Montenegro to take full responsibility for this—both the delayed delivery and the physical damage to my suitcase.
I am requesting that Air Montenegro compensate me for the broken luggage and resolve this situation without further delay.
After arriving at Istanbul Airport (IGA) on a recent Air Montenegro flight, I retrieved my luggage only to find one of the wheels completely broken. This isn’t the first time I've faced mishandling—on a previous trip, my suitcase cover had been entirely removed and tossed beside my bag without any c...
I booked the Montenegro Budva tour from Jolly Tur, scheduled to depart on May 4, 2025, for a 4-night, 5-day trip. The original flight time was 3:25 PM, but as the tour date approached, it was postponed to 6:40 PM. I completed my check-in at 4:00 PM and waited at the gate for boarding. However, when...
On April 27, 2025, I had a return flight scheduled with Air Montenegro, flight number 401.40. Without asking for my approval or providing a proper explanation, the airline arbitrarily changed the return date. I was informed of this major change only via email, with no personal outreach or follow-up....
I had booked a round-trip flight with Air Montenegro for a vacation planned from May 25 (departure) to May 28 (return). Unfortunately, due to unforeseen circumstances, I had to cancel my trip. I submitted a refund request for the flight tickets right away. Despite multiple attempts to contact the ai...
I booked a flight with Air Montenegro for August 8, and I planned my entire travel schedule—hotel, activities, and return flight—based on that original departure date. However, without informing or asking for my approval, the airline unilaterally rescheduled my outbound flight to August 9. The retur...
Comments