WePlay Account Frozen With 1000 Balance Inaccessible

I am using the Weplay mobile app on my phone in Taiwan and since yesterday at noon I have been unable to log in. Each attempt results in a login failure, and my account appears to be frozen. Because of this situation, I cannot access my balance and I am suffering a financial loss of 1000, which I want to be unfrozen and made available on my account again. I request that my Weplay account be checked urgently, that the login problem be fixed, that my account be unfrozen and that the 1000 amount be fully restored so that I can use the service again without any restriction.