I Paid Agoda for My Hotel Booking But the Hotel Won’t Accept My Reservation


I booked a hotel room through Agoda, paid in full, yet never received an invoice. When I reached out, I was told that Agoda has no customer support in Turkey, which is completely unacceptable.
Additionally, when booking, Agoda offered specific room options, such as a 20m² upper-floor room, which I selected and paid for. However, when I arrived at the hotel, I was told that Agoda bookings don’t come with room selection options, and guests are simply given whatever is available.
On top of that, when I requested an invoice from both Agoda and the hotel, neither provided one. This is extremely frustrating, as there is no way to contact a real person for assistance. Once you book, Agoda completely ignores any issues.

I made two separate reservations on Agoda for the same hotel, but when I arrived, the hotel could only find one booking in their system. They checked ...
I booked a hotel room through Agoda.com, and the payment was successfully charged to my credit card. However, upon arrival, the hotel staff informed me that there were no available rooms. To make matters worse, they stated that they couldn’t issue a refund and advised me to resolve the issue with Ag...
I made a hotel reservation through Agoda.com. The payment was made upfront, but I accidentally entered the wrong date. There is no Turkish customer representative to contact. While trying to resolve the issue, I ended up canceling the reservation I had already paid for. Later, I spoke with a foreign...

On May 8, I booked a hotel through the Agoda app for May 14–16. My booking was confirmed, and I received both a reservation number (1609038936) and a reference number (L706029164). Everything looked fine—until I arrived at the hotel. To my surprise and frustration, the hotel staff told me they had ...
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