Agoda Charged Me for a Canceled Hotel Booking—No Customer Support Available

Agoda Charged Me for a Canceled Hotel Booking—No Customer Support Available
Deniz
Agoda
February 27, 2025 8:34 AM29

I booked a stay at Duck Hotel through Agoda for February 21-22. During payment, I encountered an error message stating that the payment did not go through. Since the transaction was unsuccessful, I used a different credit card to rebook the room and successfully completed the reservation. However, when I checked my account a few days later, I realized that Agoda still charged me for the canceled booking! I now have two charges for the same stay, even though one was never confirmed. To make matters worse, there is no Agoda customer support in Turkey, making it impossible to resolve this issue. I demand an immediate refund for the duplicate charge. Agoda must fix this and provide better customer service!

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I booked a hotel room through Agoda, but they canceled my reservation without any notice. Now, they won't refund my money. What should I do?

297 Complaint

I canceled my Agoda stay immediately. As expected, the platform denied me a refund due to the non-refundable status, the Hotel is now rejecting my wish to stay at the same reservation. How can I rebook the same room without paying again as I can't get my money back?

84 Complaint

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