I bought a pair of Adidas Samba sneakers and after just 10 days of regular use, the leather on the right shoe tore and the suede started fraying badly. What’s strange is that the left shoe remained completely intact—this damage only happened on the right foot, which clearly points to a product defect, not misuse.
I sent the shoes in for inspection, expecting Adidas to stand behind their product. Instead, the result came back as “rejected,” blaming me for the damage. Even worse, a store employee had the nerve to ask if I put the shoes in a washing machine. Why would anyone toss brand new sneakers in a machine after only 10 days of use? And if I had, wouldn’t both shoes be affected, not just one?
The questions were so absurd that I actually laughed from frustration. It’s shocking that a brand like Adidas would avoid accountability for such poor material quality. I’ve already submitted a claim to Consumer Rights, and I will not hesitate to file again if needed. I absolutely reject this outcome.
I purchased a pair of Samba model shoes from the Adidas store in Çorum city center on March 15th and used them without any issues for about ten days. However, within a short period, the suede part on the right shoe developed a tear and serious deformation. I only used the shoes daily and under normal conditions; what’s interesting is that there is no problem with the suede on the left shoe, but only on the right side this issue occurred.
In May, I submitted the product to the store for inspection and waited about a month for a response. However, I received a negative reply from the Adidas store, and no exchange or repair was carried out. Afterwards, I applied to the Consumer Arbitration Committee; the process is still ongoing and I am waiting for a decision. I have not yet received my invoice.
It does not seem fair to call this a user error when only one side of the product deforms in such a short time. I am very upset both because of the indifferent and mocking attitude of the store staff and the victimization I have experienced. I expect the product to be exchanged or refunded.
I hope my shoes will be accepted. After using them for 10 days, the right shoe got worn out, and these shoes were not bought from a market, they were bought from Adidas. Please do not lower the quality of your brand and do what befits your brand. Also, the sales consultants give evasive answers when communicating and make comments about the shoes. Some of the comments are like 'Did you put your shoes in the washing machine?' Why would a 10-day-old shoe be put in a washing machine? Why would I feel the need to put original shoes in the machine? And even if I did, why is only the right shoe worn out? I have never seen such nonsense.
How many more months will you keep people waiting? You are causing people to suffer, stand behind your brand #Adidas
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