I delivered my Adidas Terrex agravic Pro cblack/ftwwht/turbo 9 model shoes with article number Gz8879 to the Adidas store of Ankamall shopping center, which I had bought on the grounds that there were openings in the upper comb. Today I have been informed that my application with tracking number T23291221 is defined as user error and the product will not be returned. It has such a good guarantee when selling, that the most expensive shoes of the store are sold so that we can help in everything, and the slightest problem with the product is called user error. If my grievance is not resolved, I will apply to the Consumer Arbitration Committee
I recently bought Adidas Terrex shoes for ₺5000 from the Adidas store. Shockingly, within a month, the shoes started leaking, and I sent them in for inspection. To my dismay, my request was denied not once but twice, with a claim of "user error." How can wearing a pair of shoes in light rain on a st...
Within 5 months, my Terrex branded Adidas shoes have torn on the sides. It is really surprising that both shoes have torn in the same place, especially considering that we purchased Terrex for its durability and outdoor performance. The shoes have only been used for normal daily activities and have ...
On June 23, 2025, I purchased a pair of Adidas Runfalcon 5 CBLACK/FTWWHT/CBLACK shoes for around ₺4000. After wearing them for less than three months, I experienced a serious issue where the plastic part around the lace holes began cutting through the fabric. I used the shoes every other day for wal...
Six months ago, I purchased a pair of Adidas Niteball sneakers from the M1 SuperStep store. Recently, I noticed tearing on the left side of the shoe, which I believe is due to a clear manufacturing defect, not misuse. I had taken exceptional care of the shoes, even using the official Adidas cleaning...
In March 2025, I purchased a pair of children’s sports shoes for my son from the Adidas store in İzmir Westpark, paying ₺1500 by credit card. After only three months of use, the shoes tore at the toes in July 2025. I returned the product to the store with tracking number T25543050, requesting an exc...
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