Academia.edu Premium Renewal Without Clear Notice

4

I am a student and my only regular income is my scholarship, which is paid into the bank card I use. Recently, on 18 September 2026, ₺3,000 was withdrawn from my account by Academia.edu for an “Academia Premium Annual Plan” without any clear advance warning being presented to me in a way I could properly notice. In August I had chosen only the cheapest plan, around ₺30, thinking it was a small and limited package. I did not knowingly choose an annual plan of ₺3,000 and I did not expect such a high automatic renewal. After noticing the withdrawal, I contacted Academia support from my account’s e‑mail address, yasinemreu***@gmail.com. In their reply, they stated that the payment was for the renewal of the Premium subscription, that they could not make a refund for subscription renewals, and as a solution they only cancelled the auto‑renewal so that I would not be charged again. As a student, ₺3,000 is a very large amount for me and it is basically my scholarship money. I did not consciously approve such a high annual fee and I was not clearly informed that this amount would be taken as an automatic yearly renewal. For this reason, I request that the ₺3,000 payment for the annual Premium plan be refunded to my account. If a full refund is not possible, I request at least that the fee be recalculated on a daily or monthly basis according to the period I actually used, and that the unused part be reimbursed. I kindly ask you to review my situation again, to reconsider your “no refund on renewals” response in light of my student status and financial situation, and to provide a fair and reasonable solution as soon as possible.

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