On July 31, 2025, I deposited ₺10,000 into my 1win account (ID: 87681678) via bank transfer. Even though 15 days have passed, the money has still not been credited to my account.
At first, I was asked to provide a video proof of the transfer, which I submitted. Then, I was required to send a bank receipt, which I also provided without delay. After that, they demanded a full bank account statement, even though the transaction details and deposit amount were already clear. It feels like the process is deliberately being prolonged.
Previously, when I faced a similar issue, it was resolved within the same day. This time, however, customer support keeps stalling by saying things like “it will be resolved within one day” or “within a week,” yet nothing has been fixed.
I demand that my ₺10,000 deposit be either credited to my account immediately or refunded to my bank account. I have submitted all required documents, and my patience has run out. My case needs urgent attention, and I expect 1win to resolve this without further delays.
I request an immediate solution and the return of my funds.
I deposited ₺10,000 into my 1win account, but even after nearly 35 hours, the funds have not been credited. I provided all the necessary transaction details, including receipts and confirmation of the transfer, yet I have not received any resolution or even a response from the platform. Despite tra...
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On May 6, I deposited ₺3,000 into my 1win account through a bank transfer from g* Bankası**. However, the funds were never credited to my account. Despite multiple attempts to resolve the issue, the money is still missing. I contacted 1win customer support several times, but each time I only receiv...
I deposited ₺1,000 into my 1win account, and they initially claimed it would be processed within 1 to 7 days. However, it has now been 3 weeks, and all I keep hearing from support is "please wait." I even sent my transaction receipt, proving the deposit was successful on my end, yet they still refu...
