I Face Missing 1win Deposit After Google Pay UPI Payment With No Refund

Ashish
December 11, 10:37 pm
8

I deposited 5,000 INR into my 1win account on December 11 at around 5:00 PM using Google Pay (UPI). The amount was successfully deducted from my bank account, but it was not credited to my 1win balance.

I contacted 1win customer support regarding this issue, and they created a support ticket ID. However, despite this, the problem has still not been resolved. In the meantime, the deposit now appears as “cancelled” on their side, yet I have not received any refund of the 5,000 INR back to my bank account.

I have already shared all required screenshots and proof with the 1win support team, including evidence of the bank deduction and full transaction details. I request that my case be urgently reviewed and that either the 5,000 INR be credited to my 1win account as originally intended or the full amount be refunded to my bank account without further delay.

December 12, 1:36 pm (14 hours after complaint)

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