I Face Missing 1win Deposit After Google Pay UPI Payment With No Refund
I deposited 5,000 INR into my 1win account on December 11 at around 5:00 PM using Google Pay (UPI). The amount was successfully deducted from my bank account, but it was not credited to my 1win balance.
I contacted 1win customer support regarding this issue, and they created a support ticket ID. However, despite this, the problem has still not been resolved. In the meantime, the deposit now appears as “cancelled” on their side, yet I have not received any refund of the 5,000 INR back to my bank account.
I have already shared all required screenshots and proof with the 1win support team, including evidence of the bank deduction and full transaction details. I request that my case be urgently reviewed and that either the 5,000 INR be credited to my 1win account as originally intended or the full amount be refunded to my bank account without further delay.
Progress
I am writing regarding two unresolved payment issues on my 1win account that have caused serious inconvenience and loss of trust in your platform.
First, I made a deposit of INR 5,000 via bank transfer which was not processed and has not been refunded back to my account, even though it has already been 4 days. For this issue, you only provided me with ticket number PAYVIP-1078723, but there has been no real update or clear resolution time.
Second, I requested a withdrawal of INR 17,000 via bank transfer from India on 13 December. This withdrawal has been pending for 2 days, even though it was supposed to be completed within 24 hours. For this, I received another ticket number, PAYVIP-1087234, again with only automated responses and no concrete timeline or proper support.
I find it unacceptable that an international firm like 1win is unable to handle such basic processes as deposits and withdrawals smoothly, and that there is no clear communication or resolution time provided. I request that my INR 5,000 unprocessed deposit be either credited properly or fully refunded, and that my INR 17,000 withdrawal be processed and credited to my bank account immediately. I expect a prompt and clear response with confirmation that both amounts have been successfully transferred.
Hello! Your request PAYVIP-1078723 has been registered and is being processed. As soon as a decision has been made and technically implemented, we will inform you immediately. Your money is completely safe. Our task now is to complete the verification and execute the transaction, as the automated system did not complete it. We ask for your patience and thank you for being with us.
Hello! We understand your concern and would like to reassure you. At the moment, the issue is still being worked on — specialists are continuing to investigate and are keeping the situation under control. We understand that waiting can be unpleasant, and we are doing everything we can to give you an answer as soon as possible. As soon as we have any new information or conclusions regarding your request, we will contact you immediately.
Merhaba! Yatırdığınız tutarın oyun hesabınıza başarıyla aktarıldığını bildirmek isteriz. Para artık kullanıma hazırdır. Oyunda bol şans dileriz!
