1win Deposit Not Credited After Paytm Payment Despite Successful UTR
I am writing regarding a failed deposit from Paytm to the 1win app that has not been resolved for several days. On 1 December, I made a deposit of ₹1500 from my Paytm account in India to my 1win account. The transaction shows as successful on Paytm’s side, and the UTR number for this payment is 393135996205. However, even after 5 days, the ₹1500 has neither been credited to my 1win account nor refunded back to my Paytm balance or bank. I have contacted support several times, but I keep receiving the same repeated responses without any concrete solution or final outcome. Paytm states that the transaction was successfully sent, yet 1win has still not reflected this deposit, and I am left without my money or any clear update. I request that this issue be investigated urgently and that my ₹1500 either be immediately credited to my 1win account or refunded back to my original payment source without any further delay.
They blocked my account and I am unable to open my 1win app now.
Hello! Your deposit request is still being processed — the transaction is under review, and the final status will be updated once the check with the provider is completed. There are no restrictions on your account, and all platform functions remain fully available. As soon as the verification finishes, the funds will be credited or returned according to the result of the operation.
I have been waiting for 5 days, but they still haven’t responded at all. I am heartbroken. They are taking money from innocent people. I have given them all the proofs—UTR, statements—but they still want to take innocent people’s money.
Hello! Your deposit is still being reviewed by the specialists — the operation is in progress and is being handled in an accelerated manner. As soon as the verification steps are completed, the status will be updated and the funds will appear on your balance. The process is ongoing, and we are continuing the checks on your case.
Hello! Thank you for reaching out. After reviewing your case, we found that your deposit made on December 1st was canceled, and the funds were automatically returned to the original payment method. This process can take up to 7-10 business days. If the funds have not yet been refunded to your account, we kindly recommend that you contact your bank’s technical support to initiate the refund process. If the bank confirms that the payment was processed successfully, please send us a bank statement covering the period from the date of deposit until today, along with a screenshot of the response from your bank’s technical support team. We are committed to assisting you and look forward to resolving this matter as quickly as possible.
Hello! We have not received any new inquiries from you. If the issue persists, please reach out to our support team via chat or email, and we'll do our best to assist you.
