1win Must Refund or Credit My Missing Deposit

Leyla · 2025-12-02T03:14:07+03:00

On November 28, 2025, at 14:56, I deposited $48 into the 1win gaming site using İş Bankası. Since my last name had changed due to marriage, I unintentionally made the payment using my new last name registered at the bank—just as I had done before—without realizing it. However, the amount never appeared in my 1win account. The transaction was made for my account with user ID 315031134 and username “ylwses.” As soon as I noticed the issue, I tried explaining the situation repeatedly through live support for days. I cannot reach an actual representative and constantly receive automated responses. They asked me to send the payment receipt, and although I have submitted it multiple times, I still have not received any real response. On top of that, because I kept contacting them, I even received messages that felt like threats, warning me that my account might be closed. I request that the $48 I sent via İş Bankası be immediately deposited into my 1win account (ID 315031134 / username “ylwses”) or fully refunded to my bank account without any deductions. I want to emphasize that this unresolved issue has caused me significant inconvenience for days, and I expect a clear and prompt solution.

Leyla

The problem still hasn't been resolved. Just tell me that you won't give it, that you're not interested, that you won't refund, I've been waiting for an answer from you for days. I have provided you with all the documents you requested. I don't understand what kind of process this is. I use your site because it's supposed to be safe; this has happened before, but this time I don't want to just let it go. I want only a clear answer from you. Based on that, I will cut my ties and reconsider my trust in you. I am the one who is suffering, but you don't even bother to address my grievance.

1win

Hello! The experts need additional time to review your application. Your application is under strict scrutiny and all necessary explanations are being provided by the provider. You will receive an official response regarding the results once the review is completed. We continue to monitor the process and will inform you as soon as we receive the next status update.

Leyla

I definitely do not recommend you; you unjustly stole my money. I've been waiting for an answer for days. You are not trustworthy.

1win

Hello! Our experts require additional time to ensure your request is resolved accurately and comprehensively. Your application is currently under review and is being evaluated with enhanced scrutiny. The situation is not being ignored; rather, it is being prioritized, and all details are being carefully examined. Once the review is complete or there is a new development, the status of your application will be updated in the system.

1win

Hello. Your withdrawal request is currently in an accelerated processing stage. After all necessary checks are completed, work continues to transfer your payment to your bank account as soon as possible. We will inform you as soon as there are updates. If there is any other matter we can assist with, please contact us.

Leyla

So you asked for all the information; I provided everything completely, no matter how many times it happened, but put an end to this or prevent such incidents in the system. In the end, even if you refund the money, we still somehow give it back to you. The problem hasn't been resolved even though months have passed. Personally, I'm sorry on your behalf that you have a site like this, claiming to be trustworthy and trying to earn people's confidence and attract more customers, yet for such small details your name and your site's reputation are being tarnished and you're not providing trust. It's obvious you won't fix the problem; this is neither the first nor the last time—you've done the same thing four times. I'm sending you the receipt, sending the information, no solution is being produced, we are directing people to other sites, I'm sad.

1win

Hello. We understand the situation you are experiencing and the inconvenience caused by the wait. In some cases, the deposit process can be delayed due to additional checks performed by the payment system. We will forward this feedback to our relevant payment partners and closely monitor the process to prevent similar situations from recurring. Your acceleration request has been resent. We will inform you as soon as we receive a response from the payment system. Necessary steps are being taken to resolve the issue as quickly as possible.

1win

Hello! We would like to inform you that your application is still being processed. We keep you in mind and are doing everything we can to let you know the result as soon as possible.

1win

Hello! We would like to inform you that the money you deposited is now available for use in your game account. If you have any questions regarding this transaction or need additional information, please contact us. We wish you enjoyable games and great winnings!

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1win Must Refund or Credit My Missing Deposit

Q&A: Explore Popular Queries

I funded my 1win account, the money from my card went out, but it didn't come to my 1win deposit. What could be the problem?

I am not happy with the quality of 1win support, responses to queries can be delayed, not received at all or responses do not solve the problem. How else can I get help?

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