On August 13, 2025, at 05:17, I made a withdrawal request of ₺29,200 from my 1win account to my VakıfBank account. In the system, the transaction is marked as “completed”, yet the money has still not been deposited into my bank account.
When I contacted customer service, I was told that the payment is “stuck in the payment system” and that the funds have already been sent out from 1win. However, more than 48 hours have passed, and there has been no movement in my bank account. This is the first time I have experienced such an issue, and since this was a regular withdrawal (not linked to any promotion or bonus), there should not be any complications.
My user ID is 327803922, and I find it unacceptable that such a large sum is left unresolved with no clear explanation. I urgently request that my ₺29,200 withdrawal be credited to my VakıfBank account immediately and that 1win takes the necessary steps to ensure such failures do not happen again.
I demand urgent resolution and immediate payment of my funds.
On August 21, 2025, at 11:49 AM, I submitted a withdrawal request of ₺8,000 from my 1win account via bank transfer. However, this amount never reached my bank account. I contacted customer service multiple times, even providing a PDF statement of my account activity to clearly show that no funds wer...
On August 27, 2025, at 21:38, I submitted a withdrawal request of ₺2000 from my 1win account using the bank transfer method. The transaction reference number is 4316*. Even though 36 hours have passed and the system shows my withdrawal as “successful,” the funds have still not reached my bank accoun...
On August 6, 2025, I submitted a withdrawal request for 20,000₺ from my 1win account using the bank transfer method. Even though more than 24 hours have passed, the funds have still not been credited to my bank account. I contacted live support, and they assured me the issue would be resolved prompt...
On September 30, 2025, at 12:38 a.m., I deposited ₺7,500 into my 1win account and then submitted a withdrawal request for ₺60,100. However, my withdrawal request still shows as “processing.” The amount was already deducted from my balance, but no payment has been made to me. When I contacted 1win c...
On October 25, 2025, at 18:30, I requested a withdrawal of ₺5,000 from my 1win account to my bank account. However, even after a week, the money has not been credited. The status of my withdrawal remains “in process,” with no error messages or updates. During this time, I contacted customer support ...
