I hold a car insurance policy with Zurich Insurance under policy number 31229510, and I filed a claim on 30.04.2026 in Izmir, Türkiye, under claim number 1429890. My claim concerns the total market value of my car, but despite the time that has passed, the payment has still not been made. Each time I contact Zurich Insurance, I am told that the file operations are still ongoing and not yet completed. More than one month has passed since I submitted my claim, and in my opinion, this is an unreasonably long period, especially given that no clear and concrete information has been provided about the reason for the delay or about the status of the process. I request that my claim file be urgently finalized, that the process be accelerated without any further delay, and that the full market value of my car be paid to me immediately. I also expect a clear written explanation for the delay experienced so far.
I have car insurance with Zurich Insurance. A week ago, another vehicle backed into my car, causing damage with its tow hitch (!). Naturally, I filed a claim with my insurance and had my car towed to an authorized repair shop. Despite numerous calls since the incident on March 26, 2024, I still hav...
Within the scope of my Zurich Insurance traffic policy, my vehicle (Renault Kangoo) became unusable for 30 days due to an accident in which the other party was found 100% at fault. During this period, I suffered a commercial income loss of approximately ₺150,000, and my repair expenses were not cove...
On 03/09/2025, I went for a vehicle inspection in Mersin with my car, license plate 33 ELH 82, and failed due to the handbrakes not holding strongly enough, so I scheduled a re-inspection for 17/09/2025. However, on 04/09/2025, an accident occurred when a closed-body Doblo with license plate 33 ANN ...
I had insurance from Zurich Insurance. The glass roof of my vehicle was shattered due to an object thrown at it by a person while it was parked. My policy number is 26351814 and my damage file number is 970546. When I took it to the contracted service to have it repaired, they told me that the parts...
Zurich Insurance in Turkey has managed to provide the worst service and support I have ever encountered. I am amazed at how such a disorganized and inefficient organization can exist. Despite paying four times more for my insurance than other offers I received, it has become one of my biggest regret...
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