I have a problem with Zurich Insurance in Turkey. A car hit my parked car in front of my home, and now Zurich Insurance refuses to pay for the original spare parts needed for the repair. They want to fix it with non-original parts, which the service officials say is impossible. This is frustrating because I expected Zurich Insurance to uphold the standards outlined in my policy. I have repeatedly contacted customer service, but they either avoid the issue or provide vague responses. Despite the agreement with the ARPA expert, they have not sent the original part, particularly for the rear torsion, leaving my car unusable for weeks. I am beginning to lose trust in their commitment to resolving claims fairly.
I have car insurance with Zurich Insurance. A week ago, another vehicle backed into my car, causing damage with its tow hitch (!). Naturally, I filed a claim with my insurance and had my car towed to an authorized repair shop. Despite numerous calls since the incident on March 26, 2024, I still hav...
Zurich Insurance in Turkey has managed to provide the worst service and support I have ever encountered. I am amazed at how such a disorganized and inefficient organization can exist. Despite paying four times more for my insurance than other offers I received, it has become one of my biggest regret...
On 13.05.2024, I purchased a car worth ₺1,500,000 with a bank loan and was compelled to take out a ₺60,000 insurance policy from Zurich. On 21.12.2024, I had an accident where the other party was found 100% at fault, as confirmed by the police report. A claim file was opened on 25.12.2024 with the n...
On 03/09/2025, I went for a vehicle inspection in Mersin with my car, license plate 33 ELH 82, and failed due to the handbrakes not holding strongly enough, so I scheduled a re-inspection for 17/09/2025. However, on 04/09/2025, an accident occurred when a closed-body Doblo with license plate 33 ANN ...
On August 12, 2024, I took my vehicle to Ankara/Turkey ALC for damage assessment. It was checked there and my insurance information was taken. On September 16, 2024, I was called to return my vehicle and I returned it to ALC on the morning of September 16, 2024. I called Zurich Insurance at 9 am the...
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