On August 12, 2024, I took my vehicle to Ankara/Turkey ALC for damage assessment. It was checked there and my insurance information was taken. On September 16, 2024, I was called to return my vehicle and I returned it to ALC on the morning of September 16, 2024. I called Zurich Insurance at 9 am the same morning for a replacement vehicle. They took my registration and told me that the replacement vehicle would be delivered within 24-48 hours. On Tuesday, September 17, I called Zurich Insurance to confirm. I was told that an expert would go to ALC and notify Zurich Insurance and that an e-mail was sent to ALC for this. I informed them that there was a special agreement between Zurich Insurance and ALC and that ALC could make a decision before the expert went. The lady working in Zurich did not know about this. Finally, I called my insurance agent and as a result of their conversations, my replacement vehicle request started again from scratch on September 17. Today is September 18. The ALC company has already started the repairs, but I have been left without a replacement vehicle for 3 days, unable to take my child to school or do any work that requires a vehicle. During this time, not a single person other than my own insurance agent has called me on the phone. I think I have been deceived by Zurich Insurance, which promised me a replacement vehicle and charged me insurance fees accordingly. I wonder how they will fix this defect since they cannot turn back time.
I have car insurance with Zurich Insurance. A week ago, another vehicle backed into my car, causing damage with its tow hitch (!). Naturally, I filed a claim with my insurance and had my car towed to an authorized repair shop. Despite numerous calls since the incident on March 26, 2024, I still hav...
Zurich Insurance in Turkey has managed to provide the worst service and support I have ever encountered. I am amazed at how such a disorganized and inefficient organization can exist. Despite paying four times more for my insurance than other offers I received, it has become one of my biggest regret...
On 03/09/2025, I went for a vehicle inspection in Mersin with my car, license plate 33 ELH 82, and failed due to the handbrakes not holding strongly enough, so I scheduled a re-inspection for 17/09/2025. However, on 04/09/2025, an accident occurred when a closed-body Doblo with license plate 33 ANN ...
On 13.05.2024, I purchased a car worth ₺1,500,000 with a bank loan and was compelled to take out a ₺60,000 insurance policy from Zurich. On 21.12.2024, I had an accident where the other party was found 100% at fault, as confirmed by the police report. A claim file was opened on 25.12.2024 with the n...
I took out comprehensive insurance for my car with Zurich Insurance. We had an accident on April 9, 2025. I took the car to an authorized service, and Zurich Insurance opened a damage file on April 15, 2025. Five days have passed, and I still haven’t received a replacement vehicle. The reason: the e...
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