I took out comprehensive insurance for my car with Zurich Insurance. We had an accident on April 9, 2025. I took the car to an authorized service, and Zurich Insurance opened a damage file on April 15, 2025. Five days have passed, and I still haven’t received a replacement vehicle. The reason: the expert has not approved it. However, the authorized service where I delivered the car said the expert gave approval on Friday, April 18. Zurich Insurance, however, insists that the expert has not approved it and that they cannot provide a replacement vehicle. As a result, my car was in an accident. Why are you not providing a replacement vehicle while my car is damaged? Will you only provide a replacement vehicle once the repair is done?
On April 9, 2025, I was involved in a single-vehicle accident, and on May 13, 2025, I submitted a claim to Zurich Insurance to have my vehicle repaired under my comprehensive coverage, including a police report with an alcohol test. The file was put under review, and exactly 30 days later, on June 3...
I've been waiting for my car repair approval for nearly a month now. I have my insurance with Zurich, and they dispatched an expert who reviewed the situation and authorized the repair. Yet, they later revoked the approval without any explanation and placed my case under additional scrutiny. Even wi...
Zurich Insurance keeps delaying the repair of my vehicle. On 23.03.2023, my vehicle was hit from behind in stopped traffic. 10/10 the other party is guilty. Since that day, my vehicle has been waiting for parts at the master, and although I have been in constant phone traffic with Zurich Insurance a...
I renewed my Zurich Insurance policy, but they denied my claim for a cracked windshield. My policy ended on December 15, 2023, and I got it renewed from Zurich Insurance. On January 20, 2024, my windshield got damaged, but due to busyness, I couldn't address it immediately. I managed to get the requ...
I have car insurance with Zurich Insurance. A week ago, another vehicle backed into my car, causing damage with its tow hitch (!). Naturally, I filed a claim with my insurance and had my car towed to an authorized repair shop. Despite numerous calls since the incident on March 26, 2024, I still hav...
Comments