Zurich Insurance Delaying My Comprehensive Motor Claim For Weeks
My vehicle, 34 PIE 0**, was damaged on 24 July 2026, and I reported the claim on 28 July 2026. Following the repair, the claim file was submitted to Zurich Insurance by the loss adjuster on 14 August 2026. Yet the claim is still not finalized. For weeks, I have been repeatedly told that “documents are missing.” These are basic documents such as repair photographs. I personally resent them on 1 September, yet on 3 September I received another SMS stating that documents were still missing and had to send the same files again. Customer service keeps repeating: “We have forwarded it” “You will be contacted tomorrow” “It will be resolved within one business day.” Still, no result. I have also repeatedly requested contact with the assigned claim representative, Ayşegül, without success. Zurich’s online claim system continuously states “Your claim will be finalized within 2 days,” while the review date moves forward every day. Yesterday it showed 07.09.2026; today it shows 08.09.2026. Apparently, those “2 days” never actually expire. The claim is also approaching the 45-day statutory examination period calculated from the claim notification date. This is no longer a normal processing delay. The claim is being unnecessarily prolonged. I am sharing this not only about my own case, but also so that anyone considering Zurich Insurance can see what my experience has been when an actual claim occurred. My demand is simple: finalize the claim immediately, approve the payment and provide me with a definite payment date.
Everyone is being treated with the same careless attitude. If you pay attention, all customer service relies on canned sentences through automatic replies. The same convoluted process is happening here. They'll pretend to have responded to the complaint and boost the so‑called quality numbers. There's no concern about the hassle of contacting anyone. I've been looking for someone to talk to for weeks, but unfortunately there is none.
Tragicomic! As shown in the attached file, the file's closure date is Monday, 07.09.2026, Tuesday, 08.09.2026, but today appears as 09.09.2026 and keeps updating continuously. Yet those "two days" somehow never pass! Are they mocking the common sense of the people?! Apparently no manager has ever logged into their own website to think, "Hey, this is our site, how does it work?" :) ) )
Dear Customer, We have been unable to reach you via your contact information; you can reach us through our Customer Contact Center. Sincerely, Zurich Insurance Inc.
The story is still ongoing. The tale continues...! They'll get in touch via our contact information (! )
I wonder when these two days will be over! Even though there are no missing documents, we are still being stalled!
We've been trying to complete the paperwork since August 14. But look, neither the company's phone representative nor the WhatsApp representative had any idea because the vehicle is permanently under suspicion! I only found out a month later that we needed such a document. Even worse, despite learning this a month later, none of the people we deal with as representatives know anything! I learn from insurance professionals that such a document is required, and after my inquiry I discover that my esteemed representatives are still unaware. So there are no missing documents in the file, yet we're waiting for payment approval. What is needed for the approval to come? The missing consent letter that nobody knows about must arrive. And where will that letter come from? Maybe in a dream someone will hear about it and the relevant authority will send it, God willing.
