I placed an order for perfume on Zara’s official website on April 26, 2025. The estimated delivery date was listed as May 6. I patiently waited the full 10 days, only for the date to be mysteriously changed to May 7–8. When I tried to track the order, the site gave me repeated errors—I couldn’t see the courier or the location of my package.
I reached out to Zara through WhatsApp and spoke to a representative named Ya..., who claimed it was a shipping company issue. I asked for the courier and tracking number, and when I checked it myself, I discovered the truth: the package had never even been handed over to the courier. Only a shipment request had been created by Zara, with no actual handoff.
When I brought this up and showed that the issue wasn’t with the shipping company but with Zara not dispatching the package at all, the response I received was ridiculous. I kept getting the same robotic message: “Please wait for the delivery date.” Over and over again, no matter what I wrote.
I suspect Zara is accepting orders even when they don’t have the item in stock, then pretending the delay is due to the courier. They’ve essentially wasted my time for nearly two weeks, blaming others for their failure to fulfill an order. This is completely unprofessional for a brand of this size.
Zara must stop misleading customers and take accountability for its fulfillment failures. I demand that my item be shipped immediately or that I receive a full refund without further delay. Shifting blame and ignoring customer concerns is unacceptable.
On April 12, 2024, I placed an order through the Zara online app. Despite the delivery date of April 16, 2024, my package is yet to arrive as of April 26, 2024. The organization uses "Next-Day Delivery" courier service. I've never been able to contact the courier business on the status of my shipmen...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
On December 5, I placed an order through the Zara app, expecting delivery within two days. However, the package was not delivered on time, and the estimated delivery date was repeatedly postponed. Frustrated, I contacted Zara via WhatsApp, only to be informed that my package was lost. How was I supp...
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