I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’re in contact with the shipping company.” Despite these repeated messages, I have received no email, no update, and no resolution. I’m extremely disappointed with Zara’s handling of this issue. I live in a central location and this is not the first time I’ve faced delivery issues with the same courier. It’s unacceptable that a global brand like Zara cannot provide proper support or a clear timeline. Before proceeding with legal action under consumer rights, I’m requesting a clear, urgent resolution through this platform.
I placed an order with Zara on October 18, selecting store pickup, with an estimated delivery date of October 22. When I reached out to customer service on October 22, they sent me a tracking link. By 11 AM that day, the carrier’s site showed the package as “delivered.” However, when I went to the s...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
I returned an item from my Zara order #5367*59, and it was delivered to the warehouse on 04/04/2025. Today is 10/04/2025, and I still haven’t received my refund or even a confirmation that the return has been processed. According to the Zara app, return inspections are completed within 72 hours, an...
My Zara order (tracking number 5363*55) has been stuck in shipping for over a month. At this point, it’s clear that the package is either lost or severely delayed. I have repeatedly contacted Zara’s online customer service, but instead of providing a real solution, they just keep stalling with gener...
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