I bought something quickly at Zara Izmir Optimum without trying it on first, and then I lost the receipt. I went to the Zara Bornova store and told them I wanted to exchange it within the legal time limit. They told me to get a new receipt from customer service. Even though I gave Zara customer service my card information, date of purchase, and product reference, they didn't do what I asked and didn't follow up. Even though I opened many tickets, they couldn't find my receipt. When I went back to the Zara Optimum store, the time limit had passed, and since I didn't have the receipt, they wouldn't let me exchange the item. I can't believe that a big business can't handle something so simple and won't let me talk to someone in charge. I want to return or exchange what I bought.
I received a gift from Zara, however it was not appropriate for my daughter. When I tried to exchange it at Samsun Piazza Zara with the exchange card from the present package and a gift voucher, I was denied. They stated the coupon was not for that goods (most likely because the recipient purchased ...
I returned the products I purchased online directly to the Zara store at Vadistanbul, as instructed. But to my frustration, my return has not been reflected in the system at all. Even worse, I’ve had to explain my situation over and over again to different customer service reps—and still, nothing ha...
On June 6, 2023, I purchased an item from Zara. I originally purchased a Medium but exchanged it for a Large, which turned out to be too small for me as well. The issue is that I misplaced the receipt for the Large size item, and I'm now unable to make another exchange. I have the product's brand ta...
I bought my daughter a pair of boots from the Zara store in Ankara Metromall. The boots cracked despite having only been worn six times. I went to Kentpark Shopping Mall's authorized personnel, and they said they could exchange or refund the product, but they needed the receipt. I contacted WhatsApp...
I bought a jacket from Zara at the Mall of Istanbul, but the sleeves were worn out, there were no zipper protections, and it didn't have a tag, which makes me think other people might have tried it on. The store said they would exchange the product for me. They brought the item from the warehouse to...
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