I returned the products I purchased online directly to the Zara store at Vadistanbul, as instructed. But to my frustration, my return has not been reflected in the system at all. Even worse, I’ve had to explain my situation over and over again to different customer service reps—and still, nothing has been resolved.
It’s incredibly disappointing that a company of Zara’s scale and reputation can’t manage something as basic as a return. I followed all procedures, handed the items in at the physical store, and yet here I am, with no refund and no proper update. The system still shows no return, and I’ve been left without the ₺ I paid, despite doing everything right.
I’m not just disappointed—I’m angry. This isn’t a small hiccup. This is basic customer service and order tracking, and Zara is completely failing at it. I demand an immediate refund of the amount I paid and expect the return to be officially processed in your system. Stop wasting your customers' time and resolve this issue now.
I ordered three items from Zara on May 3, and according to the confirmation, they were supposed to be delivered by May 8. It’s now been over a week, and there’s still no sign of my order. What’s worse—I haven’t received a refund either. I’ve tried calling customer service, but no one picks up. I we...
I purchased several products from Zara Online on [purchase date] for a total of ₺[amount]. When the items did not meet my expectations, I initiated a return through Aras Kargo and the products were delivered to Zara’s warehouse. Despite the return showing as delivered, my refund has still not been p...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
On March 24, I made a ₺25,000 purchase from Zara’s official online store. The payment was immediately withdrawn from my account, but the order never appeared in my order history. To make it worse, the items still sit in my cart like nothing ever happened. It’s now been three weeks, and Zara has not...
On June 15, I went shopping at the Zara Istinye Park store with a foreign guest. We purchased several items, but three didn’t fit, so we returned them the very next day. During the return process at Zara Home, we were informed that refunds could not be issued directly to foreign credit cards. Instea...
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