Simply put, I need an invoice to return it and it's driving me crazy. But, even though we've been talking for more than a month, I still haven't gotten any help plus they don't respond or seem unresponsive. I realized I lost my invoice and hit them up to figure it out. I've spent so much time talking to their customer service, giving them all the deets and asking for my invoice info, what happened to those? Nothing. worse, even though I've been trying to keep in touch, they have the nerve to say they couldn't get a hold of me as I've been patiently waiting for it to be sorted out, funny. It's super disappointing that we haven't seen any progress in fixing this problem, how can they call themselves a global brand when they can't even supply a piece of paper?
The price of the product was different on the price tag compared to what I was charged on the invoice. I reported this issue to customer service, but they did not solve my problem. The store is not close to my home, and the price difference is not even worth the time or cost to travel back there. ...
There are 2 items on the invoice for the 4 items I bought online from Zara. I returned all of them to the store, but my refund was never processed. I ...
placed an order about 12 days ago, and it's like my items have vanished into thin air. Not only can I not reach the courier to play detective, but Zara's customer service is also MIA. Frustrated doesn't even begin to cover it. I decide I've had enough and try to cancel my order, thinking it's the lo...
For the past 10 days, I've been trying to address the issue of my unreturned items with Zara. The customer service response is, '... There is no record of any product related to your order number reaching us, so we cannot proceed with any further action,' and the same response for my other two items...
I purchased shoes and a polo shirt from Zara, and both items quickly developed defects. When I attempted to initiate a return, I was told that no action could be taken without the original invoice. For three days now, I’ve been in touch with customer service, but they still cannot locate my purchase...
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