placed an order about 12 days ago, and it's like my items have vanished into thin air. Not only can I not reach the courier to play detective, but Zara's customer service is also MIA. Frustrated doesn't even begin to cover it. I decide I've had enough and try to cancel my order, thinking it's the logical escape route. But hold on, Zara hits me with a "we'll refund your money once the order comes back to us" line, heard it like a thousand times... Problem is, my orders are playing hide and seek, and I'm left empty-handed. This is the last straw for me. Zara, you've lost a customer, if you care.
I ordered 17 items from them, which is a lot, but guess what? Seven of those things were never delivered. I mean, really? Where did they go when they vanished? Even worse, when I told Zara about it, they all said, "Yeah, yeah, we'll give you a refund." What, though? Nothing at all happened! No money...
I’m beyond frustrated with my recent Zara online shopping experience. I ordered two items, and while the first one arrived without issue, the second item has mysteriously vanished. The courier marked it as delivered at a ridiculous hour during the night, but there was no knock, no doorbell, and cert...
For the past 10 days, I've been trying to address the issue of my unreturned items with Zara. The customer service response is, '... There is no record of any product related to your order number reaching us, so we cannot proceed with any further action,' and the same response for my other two items...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
With my Zara order, I've been dealing with a nightmare situation. Despite checking the status of my order every day, it has not arrived. Apparently, Hepsijet couldn't find my address, tried to call but couldn't reach me, and eventually returned the package to Zara. When I asked for the same package ...
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