I bought two items from Zara in a span of 2 weeks, and unfortunately, both times I received products that were not up to standard—one had a defect, and the other was stained. It seems as though they are intentionally sending faulty items to customers. Everyone is constantly juggling their schedules, and now I have to spend my valuable time and money driving back and forth to return these items. I refuse to let this pass by without acknowledgement. I've requested numerous times for the employee in question to be thoroughly investigated. I'm curious if they're purposefully distributing defective items without any inspection. However, there has been no response from them whatsoever.
Zara hasn't communicated well with me in the past, which has made me very unhappy with my purchases there. When I buy something that is in stock, it is very annoying that I sometimes get a different color than I wanted. We haven't been able to find anyone who can help us, so we have to deal with the...
I made a purchase almost two months ago from Zara and received my package on the eve of a holiday. Unfortunately, the package contained the wrong items. I returned the incorrect items the day after the holiday, but I still have not received the items I initially ordered, nor have I been refunded. Th...
I have returned two products, one of which was defective and had been sent to me by the manufacturer. Despite my attempts to have the products refunded, Zara has refused to accept the return and provide me with a refund. I have been in constant contact with the customer service team, but each time I...
Last week, I made a purchase from Zara's online store. The estimated delivery date was Friday, but my order never arrived. When I contacted customer service, they kept stalling me without providing any concrete answers. Frustrated by the lack of support, I ended up canceling my order. This week, I d...
I’m beyond frustrated with Zara and need this issue resolved immediately. I placed an order on March 21, and the shipping company returned it directly to Zara without delivering it to me, stating that the package was damaged. Since then, I’ve received no refund and no exchange—absolutely nothing. I...
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