Zara hasn't communicated well with me in the past, which has made me very unhappy with my purchases there. When I buy something that is in stock, it is very annoying that I sometimes get a different color than I wanted. We haven't been able to find anyone who can help us, so we have to deal with the mistakes that other people have made on our own. Why should I have to go through the trouble of returning the item when my time is just as valuable as anyone else's? Why is Zara sending me a different product than what they have in stock at their own store? I want this to be taken care of as soon as possible, and I also want Zara employees to fix their mistakes. Many thanks.
I placed an order on September 9th with order number 53800986450, and today I finally received it, only to find that Zara sent the completely wrong product. I immediately contacted Zara to request that they send the correct item and that I return the incorrect one. However, I was told that the produ...
I recently purchased something from Zara. Both of the bags I purchased had flaws when they arrived. I inquired via the Zara Whatsapp communication service whether we could replace the products with new ones. They told me at first that they couldn't do it because it was an online purchase, but then t...
Last week, I made a purchase from Zara's online store. The estimated delivery date was Friday, but my order never arrived. When I contacted customer service, they kept stalling me without providing any concrete answers. Frustrated by the lack of support, I ended up canceling my order. This week, I d...
I bought two items from Zara in a span of 2 weeks, and unfortunately, both times I received products that were not up to standard—one had a defect, and the other was stained. It seems as though they are intentionally sending faulty items to customers. Everyone is constantly juggling their schedules,...
It's kind of surprising that a big brand like Zara is having trouble with product supply. So, get this - on the day of delivery, the shipping company said they couldn't drop off the package at my place and ended up sending it back. Can you believe that? So, I contacted Zara and they're telling me th...
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