I have returned two products, one of which was defective and had been sent to me by the manufacturer. Despite my attempts to have the products refunded, Zara has refused to accept the return and provide me with a refund. I have been in constant contact with the customer service team, but each time I call, I am told that the issue will be resolved as soon as possible, yet no solution has been provided. They have even gone as far as to ask me multiple times to confirm my IBAN information, but still, there has been no resolution. It is clear that the employees at Zara are not properly trained or equipped to handle customer complaints and are only delaying and prolonging the issue. This kind of unprofessional and unacceptable behavior is causing me a great deal of inconvenience and frustration. I expect Zara to take responsibility for their actions and provide a fair resolution to this matter. I will not stand for this type of dishonest business practices and will be sharing my experience with others to warn them of Zara's untrustworthy behavior. If a resolution is not reached, I will consider taking legal action.
There are 2 items on the invoice for the 4 items I bought online from Zara. I returned all of them to the store, but my refund was never processed. I ...
I purchased a product from the Zara store, but it was defective. I wore the item and sat down, but it began to fall off. The issue persisted despite my attempts to resolve it by pulling the front threads. I could not wear the product for longer than thirty minutes. However, the store refused to acce...
I made a purchase almost two months ago from Zara and received my package on the eve of a holiday. Unfortunately, the package contained the wrong items. I returned the incorrect items the day after the holiday, but I still have not received the items I initially ordered, nor have I been refunded. Th...
I recently returned an item purchased from Zara, and the refund was supposedly issued to my card. Although I was provided with a receipt confirming the refund, it is not showing in my bank account transactions. When I contacted my bank, they confirmed that no such refund has been processed. Zara’s ...
I regularly shop with Zara, but this time, the jeans I purchased online were of extremely poor quality. After wearing them once, I washed them for the first time, and they came out completely torn and unusable. This is clearly a manufacturing defect, yet I cannot reach customer service by phone to r...
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