I purchased an ash wood nightstand with drawers from Zara Home through the Zara app. The item was shipped without any pr...otective packaging, so it arrived broken. I requested a return online, obtained a return label, and sent the product back. According to the shipping records, Zara received my retur
On April 16, 2026, I placed an online order through Zara and purchased the Zara Home Wooden Kitchen Toy Set for my daugh...ter. When the product arrived, I immediately noticed that it was broken. Because the item was large and heavy, I was informed that I would not need to ship it myself and that a cou
I purchased two side tables from the Zara Home store in Vadi Istanbul and paid a total of approximately $435. When I wan...ted to return the products, I was told that the daily refund limit on the POS system had been reached. Therefore, I was asked to leave the products at the store and provide my IBAN
On July 29, I placed an online order (No. 80096811877) from Zara Home, purchasing three items in total. Two of the liqui...d soap dispensers arrived defective — one had scratches, and the other had a pump that spun loosely without dispensing. I noticed the damage the same day I received the order. I c
On July 25, 2025, I placed an online order (No. 80096603213) from Zara Home for an ash wood and linen blend armchair in ...light beige (4141/073). When the product was delivered on July 30, 2025, it turned out to be a display model. The back of the chair had visible discoloration, the seat fabric was d
On July 8, 2025, I ordered a cotton Armut cushion seat from Zara Home. Due to its larger size, I even paid extra for shi...pping. The item finally arrived on July 16—but to my shock, it appeared to be a returned product from another customer. Although the box was sealed, the item inside had visible wea
I ordered two chandeliers from Zara Home on July 20. They were shipped on July 22 under order number 54252862462 and mar...ked as “out for delivery” by July 24 via a courier service called Bir Günde Kargo. However, it's now well past that date, and the chandeliers—each costing around ₺3,490—have still
I returned the items I purchased from Zara Home under order number 80091055...675, which totaled ₺17,400. While part of the refund was processed, it’s no
I purchased a kitchen dish soap dispenser from Zara Home expecting quality and durability given the price I paid. Instea...d, I received a product that began to rust within a short time of use. The metal parts corroded, and the glass pump sections lost their original color, looking discolored and cheap
I have been trying to purchase a bed frame from Zara for over a month and a half, and the experience has been a complete... disaster. My first order included another small item, which was delivered. However, the bed frame was mysteriously canceled without any notice. I waited all that time for nothing,
I purchased a sofa from Zara Home, which was delivered to me on January 8th. I decided to return it within 10 minutes of... receiving it and promptly generated a return code. However, no one has come to pick up the product, even though I paid a ₺700 shipping fee specifically for large item returns. Du
I purchased a bedspread and pillow from Zara Home and returned both via courier the day after receiving them. I received... an email confirming the refund for the pillow, but there was no mention of the bedspread, even though both items were in the same box. The 72-hour review period mentioned on their
I placed an order with Zara Home (order number: 5357***2409) and received an email stating that my package had been ship...ped. However, when I clicked on the tracking link, it didn’t work and showed an error. Later, I discovered that my order had been marked as returned without any request or notifica
I placed an order on Zara Home's online store on November 12, 2024, and I still have not received the product. Despite m...ultiple attempts to find information, there’s no clear update on the status of my order. The tracking number provided is inactive, and I was told the items had been shipped from th
Zara Home's website and app have been nothing but frustrating. Their AI system is completely useless, and reaching live ...support feels like an endless struggle. I have been trying for days to get a return code and complete my refund process. It seems the purchase process is simple, but they intention
I returned an item from my Zara Home online order (order number 80062657032) on November 11 after it was delivered. Alth...ough the product has been received at their warehouse, no refund action has been taken. I’ve tried contacting customer service, but their phone number is not active, and they have
On October 13, 2024, I attempted to purchase an item from Zara Home’s online site. Due to an error in the mobile app, my... credit card was charged, but the order was never created. I’ve reached out to customer service both verbally and via email, providing screenshots to support my case, but my credit
I made a purchase of over 3000 TL on May 25, 2023, but Zara Home is refusing to process my refund and return my money. I... received conflicting information despite providing them with my order number (80039213518) and contacting their customer service center. When I called back a few hours later, anot
I ordered a few items from Zara Home two weeks ago and have yet to receive them. I attempted to cancel the order and rec...eive a refund, but due to the lack of delivery, it was impossible. I've contacted Zara Home Turkey three times and the courier company they use in Turkey six times with no response
