I returned the items I purchased from Zara Home under order number 80091055675, which totaled ₺17,400. While part of the refund was processed, it’s now been over a month, and I’m still waiting on the remainder of the refund, with no resolution in sight.
I’ve contacted Zara Home’s live chat support multiple times, and all I ever get is the same generic response: “The process is ongoing, please wait. We don’t know how long it will take.” I've also sent several emails, but those go unanswered. When I messaged the Zara Home Instagram account, they claimed my refund had already been processed. But when I contacted my bank, they confirmed that no pending or completed refund exists.
I’m tired of being passed around with inconsistent information and zero accountability. Nobody seems to know what they’re doing, and I’m left without my money and without proper support. There’s no reachable customer service phone line unless I call internationally, which is not a viable solution.
On March 24, I made a ₺25,000 purchase from Zara’s official online store. The payment was immediately withdrawn from my account, but the order never appeared in my order history. To make it worse, the items still sit in my cart like nothing ever happened. It’s now been three weeks, and Zara has not...
I placed an order on Zara’s website on May 23 and canceled it just a few minutes later. Despite canceling almost immediately, my card was still charged, and I have yet to receive my refund. It’s now been nearly two weeks, and the amount is still showing on my card statement. Every time I contact Zar...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
I ordered three items from Zara on May 3, and according to the confirmation, they were supposed to be delivered by May 8. It’s now been over a week, and there’s still no sign of my order. What’s worse—I haven’t received a refund either. I’ve tried calling customer service, but no one picks up. I we...
I made a purchase of over 3000 TL on May 25, 2023, but Zara Home is refusing to process my refund and return my money. I received conflicting information despite providing them with my order number (80039213518) and contacting their customer service center. When I called back a few hours later, anot...
Comments