I made a purchase of over 3000 TL on May 25, 2023, but Zara Home is refusing to process my refund and return my money. I received conflicting information despite providing them with my order number (80039213518) and contacting their customer service center. When I called back a few hours later, another representative informed me that the shipment had not yet been delivered to them and that I would have to wait. It's unacceptable that I might not get my money if the shipment is delayed for six months. I demand that they complete the compensation process with the courier as soon as possible and resolve the issue internally. Zara Home has become a disappointment and I regret ever shopping there. Despite the fact that Zara Home provides the majority of my home furnishings, I vow never to shop there again. I've never experienced such anguish and poor after-sales service. I have filed complaints with the prosecutor's office, CMER, and THH, among others. I will do everything in my power to ensure that this company is held accountable for its actions.
I returned the items I purchased from Zara Home under order number 80091055675, which totaled ₺17,400. While part of the refund was processed, it’s no...
My Zara Home order (No. 80077278128, Tracking No. 24802593527000100035) was scheduled for delivery on August 6, 2024, but nine days have passed, and I still have not received it. My delivery address is in İzmir-Karşıyaka, yet the courier company mistakenly shipped my package to Ankara. They informed...
On March 24, I made a ₺25,000 purchase from Zara’s official online store. The payment was immediately withdrawn from my account, but the order never appeared in my order history. To make it worse, the items still sit in my cart like nothing ever happened. It’s now been three weeks, and Zara has not...
Zara has not refunded the money for the products I returned and delivered to them in my order 52875127023 for 2 weeks. And we can no longer talk to the customer representative on the phone. We meet on WhatsApp or with the live assistant. A virtual meeting is a separate problem, it makes you feel as ...
My order, numbered 52869203403 on June 15, 2023, via Zara's application, was canceled by Zara the following day due to unavailability. They assured me a refund within 14 business days. As I bought the product in 3 installments, the first was already paid by the refund due date. Subsequently, I made ...
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