I purchased two side tables from the Zara Home store in Vadi Istanbul and paid a total of approximately $435. When I wanted to return the products, I was told that the daily refund limit on the POS system had been reached. Therefore, I was asked to leave the products at the store and provide my IBAN, bank name, and full name. I was told that I would be contacted within 48 hours at the latest and that the refund would be transferred to my account.
However, within the stated 48 hours, I received no call or any form of communication. When I followed up myself, I was asked to provide my email address, and although I emphasized the urgency, the refund still has not been processed. The customer representative I spoke with tried to assist, but despite this, my money has still not been returned.
I am extremely uncomfortable with being put in a position where I have to chase my own refund. Even after two days, the $435 payment has not been credited back to my account. I request that the full amount be refunded to my IBAN immediately, without any further delay or additional procedures.
I returned the products I purchased online directly to the Zara store at Vadistanbul, as instructed. But to my frustration, my return has not been reflected in the system at all. Even worse, I’ve had to explain my situation over and over again to different customer service reps—and still, nothing ha...
I returned the items I purchased from Zara Home under order number 80091055675, which totaled ₺17,400. While part of the refund was processed, it’s no...
On June 15, I went shopping at the Zara Istinye Park store with a foreign guest. We purchased several items, but three didn’t fit, so we returned them the very next day. During the return process at Zara Home, we were informed that refunds could not be issued directly to foreign credit cards. Instea...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
On January 6, I purchased two products totaling ₺1,789.95 from Zara’s website under the order number 5354*****51, and they were delivered on January 20. The next day, I submitted a return request and sent the items back. The company claims that the refund was issued on January 29, 2025, but despite ...
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