I am writing this complaint due to an ongoing subscription issue I am experiencing with the Yazio app. While I was on a free trial for the annual subscription, I clearly remember canceling my subscription on January 12. However, despite this, my credit card has been charged unsuccessfully for about two weeks, and I keep receiving “payment failed” emails.
The main issue is that I am no longer able to log back into the account I canceled. Because of this, I cannot check the status of my subscription or confirm whether it has actually been canceled, nor can I verify if my card details have been removed. It is very concerning that payments are still being attempted for a service I believe I have already canceled, and I am worried that a future charge might go through successfully.
To resolve this, I tried contacting support via the email address listed on Yazio’s website and emails. However, when I sent messages to s****@yazio.com**, I received a delivery failure notification stating that the email address could not be reached or does not accept emails. This means I cannot even access the official support channel provided.
I request that no charges be made to my card under any circumstances, that this subscription be completely canceled, and that I be granted access to my account again so I can clearly verify my subscription status. I also expect an explanation regarding this communication failure and a resolution to the inconvenience I have experienced.
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