Hello, I mistakenly sent money from my Yapı Kredi Bank account to the wrong IBAN via a fast transfer. Despite alerting them immediately, there has been no response. We initiated a refund request, but both Yapı Kredi and Akbank (the recipient bank) are passing the responsibility back and forth. This situation is causing significant inconvenience, and it's disheartening to see two major banks handling it this way. I urgently request your intervention and assistance in rectifying this matter. The amounts involved are 300 TL (Ref: 1300095506), 1200 TL (Ref: 1300112756), and 1500 TL (Ref: 1300122000). Thank you.
On Saturday, January 25, at 18:52, I transferred ₺6000 from Yapı Kredi Bank to Akbank, only to realize that the recipient was fraudulent. Within 15 minutes, I contacted Y*** K***, and a cancellation request was created, along with a query number. I was advised to call Akbank. At 23:11, I contacted A...
I attempted to withdraw 1000 TL from v** ATM 001906 on June 2, 2023. Unfortunately, the money became stuck in the machine and I never received it. My Yapi Kredi account with IBAN tr4200067010000***, on the other hand, was debited for 1000 TL. I contacted the bank right away and filed a complaint. Th...
On September 22, 2025, between 2:15 PM and 2:30 PM, I tried to deposit ₺3,200 using my Akbank debit card at Yapı Kredi ATM number 107175 located in the İstasyon neighborhood of Etimesgut, Ankara. The ATM took my money but did not complete the transaction. It displayed a message saying the cash was n...
On April 28, 2025, I transferred €1429 from my Yapı Kredi bank account to the EUR IBAN provided by Wise. However, due to a minor inconsistency in the spelling of my last name (it appeared as “Ö***” on my bank account and “ö****” in my Wise account), the transfer was halted. Wise flagged the issue an...
I made a purchase online, but the transaction was processed through a company called Paybox, which turned out to be problematic. Due to issues with the merchant or the platform itself, I now want the payment made from my Yapı Kredi credit card to be fully refunded. The transaction is still sitting ...
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