Wise Sent My €1429 Refund to the Wrong IBAN—Still No Money After 3 Weeks
On April 28, 2025, I transferred €1429 from my Yapı Kredi bank account to the EUR IBAN provided by Wise. However, due to a minor inconsistency in the spelling of my last name (it appeared as “Ö***” on my bank account and “ö****” in my Wise account), the transfer was halted. Wise flagged the issue and offered an “cancel transaction” option, which I accepted.
The problem started after that. Wise claims they refunded the money, but they sent the refund to an IBAN that isn’t mine. The IBAN starts with "LU", is based in Belgium, and is the same one Wise originally assigned me for receiving payments—it does not belong to any actual bank account I own or control.
I’ve contacted Yapı Kredi Bank numerous times, and they confirmed that no refund was received in my account. I have all documentation—including transfer receipts, refund confirmations, and detailed account statements showing that the money never came back.
Despite providing all of this to Wise, their team continues to ignore the facts, instead deflecting the responsibility back to my bank. Some customer service reps were even dismissive and unhelpful, showing no urgency or concern for my situation.
This money is my Erasmus grant, and it has now been missing for over three weeks. Wise did initiate a formal complaint process, but I am done waiting in silence. I demand that Wise take responsibility and return my €1429 immediately to the correct account. Stop shifting the blame—this is your error, and I expect resolution now.
