On April 28, 2025, I transferred €1429 from my Yapı Kredi bank account to the EUR IBAN provided by Wise. However, due to a minor inconsistency in the spelling of my last name (it appeared as “Ö***” on my bank account and “ö****” in my Wise account), the transfer was halted. Wise flagged the issue and offered an “cancel transaction” option, which I accepted.
The problem started after that. Wise claims they refunded the money, but they sent the refund to an IBAN that isn’t mine. The IBAN starts with "LU", is based in Belgium, and is the same one Wise originally assigned me for receiving payments—it does not belong to any actual bank account I own or control.
I’ve contacted Yapı Kredi Bank numerous times, and they confirmed that no refund was received in my account. I have all documentation—including transfer receipts, refund confirmations, and detailed account statements showing that the money never came back.
Despite providing all of this to Wise, their team continues to ignore the facts, instead deflecting the responsibility back to my bank. Some customer service reps were even dismissive and unhelpful, showing no urgency or concern for my situation.
This money is my Erasmus grant, and it has now been missing for over three weeks. Wise did initiate a formal complaint process, but I am done waiting in silence. I demand that Wise take responsibility and return my €1429 immediately to the correct account. Stop shifting the blame—this is your error, and I expect resolution now.
On June 2, 2025, I made a transfer through Wise with transaction number 1565040705. When I entered the IBAN, the recipient name that appeared was not “Birleşik Ödeme Hizmetleri” as expected, but a completely different name. Still, I proceeded with the transaction based on Wise’s own instructions—jus...
On October 6, 2025, a transfer of 3,159.40 EUR was sent to my VakıfBank Euro account in Turkey through Wise (Transfer Reference No: #1756612641). The sender’s name is A Y****, and the last four digits of my IBAN are 3367. It has now been nine days, and the funds have still not arrived in my account...
On June 13, 2025, I attempted an international money transfer through Wise with the reference number P89701400. However, before the funds ever reached the recipient, I canceled the transaction. Despite this, my ₺1,000 has still not been refunded. I’ve been waiting for weeks and tried multiple times ...
On 04.07.2024, I sent €3016 from Germany to my foreign currency account at Ziraat Bankası in Turkey via Wise. However, the IBAN provided on the receipt from Wise was missing the last six digits of Ziraat Bankası’s IBAN. My funds have not reached my account since then. Normally, if the recipient’s IB...
On September 11, 2025, I created a Wise account and requested a Turkish investment IBAN. Shortly after, I received what appeared to be an email from Wise, providing an IBAN under the name E* D****. Believing it was legitimate, I transferred ₺10,000 from my Enpara account to that IBAN (Receipt No: 20...
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