On October 21, 2025, I submitted a withdrawal request of $205.29 through the XM platform. During the process, I was informed that it could take up to five business days, but it has now been seven business days, and the funds have still not been deposited into my Halkbank account. In the past, all of my withdrawals through the same platform were processed within just a few minutes.
Due to the delay, I contacted XM customer service multiple times via live chat. However, each time I only received the same canned response: “We are still reviewing your case.” No reference number or additional information was provided. Although my XM account shows the transaction as “completed,” there is no pending transaction or movement in my Halkbank account.
At their request, I also sent my bank account statement to XM, but they continue to respond only with “under review” and have provided no concrete solution. I am requesting that my withdrawal be processed immediately or, if not possible, that the transaction be canceled and the funds refunded without further delay.
I submitted a $100 withdrawal request through XM on May 5, 2025, asking for the funds to be sent to my Halkbank account. It’s now been 24 days, and the money still hasn’t arrived. When I contacted XM support, they requested a bank statement. I provided the official statement from my bank—still, they...
On November 25, 2025, I submitted a withdrawal request for 1,500 USD through XM Global. Although my request was approved in the system, seven days have passed and the money still has not been deposited into my bank account. XM claims that the issue is caused by an intermediary institution, but since...
I submitted a withdrawal request to XM Global over a week ago, and since then, I’ve been caught in a never-ending loop of document requests. I provided everything they asked for—ID, proof of address, account details—yet my withdrawal still hasn’t been processed. I’ve reached out via email, but no o...
On 16/09/2025, I requested to withdraw ₺1070 from my XM online investment account (No: 361270770). However, the funds have not been transferred to my bank account, and no resolution has been provided since that date. I contacted customer service multiple times and submitted support tickets, but I on...
On Sunday, March 23, 2025, I sent a local bank transfer to XM using the IBAN provided under “Pratik İşlem Ödeme ve Elektronik Para A.Ş.” Despite follo...
Comments