On October 27, 2025, I deposited $16 into my XM Global investment account through the company’s mobile app, using Ziraat Bank. Even though I have the payment receipt, my deposit was not reflected in my account for a long time. Since this occurred during a period of high market volatility with strong profit opportunities, I believe the delay was intentional. I also witnessed several instances where spread values were manipulated in real time, which caused my account to become liquidated.
While waiting for my deposit to be credited, I could only trade using the bonus funds, and during that time, I lost potential profits. I received no support while waiting for the funds to arrive, and ultimately, my account was liquidated. This is the second time I’ve experienced such an issue. I contacted XM Global customer support three times via WhatsApp, and each time they gave me the same response using different wording — to wait 24 hours. However, a FAST or wire transfer transaction should not take this long to process.
I request that XM Global compensate me for the losses and missed profit opportunities caused by this delay. I also expect the company to take preventive measures to ensure that such issues do not happen again.
On November 19, 2015, and November 25, 2025, I made bank transfers totaling approximately $941 USD from my personal account to Ziraat Bank accounts through the XM app, but these amounts were never credited to my XM account and my issue has not been resolved. I have the receipts for these transfer t...
On April 7, 2025, at exactly 20:23, I made a deposit to my XM Global trading account. It’s now been well over 24 hours, and the funds still haven’t appeared in my account. I’ve followed every instruction correctly and expected a timely transaction as promised on their platform. I immediately contac...
On October 22, 2025, I deposited a total of $124 into my XM Global investment account via bank transfer in three separate transactions — ₺1,000, ₺2,000, and ₺1,000. However, the total amount has not been credited to my account, and even after several days, I have not received any refund either. Whe...
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