On November 19, 2015, and November 25, 2025, I made bank transfers totaling approximately $941 USD from my personal account to Ziraat Bank accounts through the XM app, but these amounts were never credited to my XM account and my issue has not been resolved.
I have the receipts for these transfer transactions, and even though I have submitted them multiple times, the XM app keeps sending me repetitive emails without providing any concrete solution or clear outcome. Despite the time that has passed, I have not received any clear or satisfactory information about what happened to my money.
I request that XM urgently review the situation using my transfer receipts, ensure that the full $941 USD I sent is deposited into my account, and fully uphold all of my legal rights.
On October 17, 2025, I transferred $2,000 via EFT to the Ziraat Bank account listed on XM Forex’s official website, intending for the funds to be credited to my MT5 trading account. My transaction reference number is 400446753. However, despite the time that has passed, the funds have still not been...
On October 27, 2025, I deposited $16 into my XM Global investment account through the company’s mobile app, using Ziraat Bank. Even though I have the payment receipt, my deposit was not reflected in my account for a long time. Since this occurred during a period of high market volatility with strong...
On November 20, 2025, I submitted a withdrawal request for 1,070 USD from my XM investment account. However, even after several days, more than half of this amount has still not been paid to me, and only approximately $447 USD was deposited into my bank account. A significant portion of the amount I...
On October 22, 2025, I deposited a total of $124 into my XM Global investment account via bank transfer in three separate transactions — ₺1,000, ₺2,000, and ₺1,000. However, the total amount has not been credited to my account, and even after several days, I have not received any refund either. Whe...
On October 21, 2025, I submitted a withdrawal request of $205.29 through the XM platform. During the process, I was informed that it could take up to five business days, but it has now been seven business days, and the funds have still not been deposited into my Halkbank account. In the past, all of...
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