On January 2, 2026, I deposited $460 USD into my XM Exchange futures trading account. Even though today is the fifth day, the funds have still not been credited to my account, and the transaction does not appear in my balance. Because of this delay, I am experiencing serious inconvenience.
After four days had passed without any update, I contacted XM Exchange customer support. I was only told that the transaction would be reviewed, but no clear explanation was provided, and I was given no timeframe regarding when the funds would be credited to my account.
I am demanding that the $460 USD deposit to my XM Exchange account, account number 110214375, be finalized immediately and that my funds be credited to my account without further delay. Otherwise, I formally state that I will file a criminal complaint with the Public Prosecutor’s Office and submit a report to the Capital Markets Board (SPK).
On November 20, 2025, at 8:16 p.m., I deposited $2,352 USD into my XM account through mobile banking, but this amount still has not been credited to my XM account. Even though six days have passed since the transaction, the funds have neither appeared in my investment account nor have I received any...
On April 7, 2025, at exactly 20:23, I made a deposit to my XM Global trading account. It’s now been well over 24 hours, and the funds still haven’t appeared in my account. I’ve followed every instruction correctly and expected a timely transaction as promised on their platform. I immediately contac...
On November 25, 2025, I submitted a withdrawal request for 1,500 USD through XM Global. Although my request was approved in the system, seven days have passed and the money still has not been deposited into my bank account. XM claims that the issue is caused by an intermediary institution, but since...
On October 21, 2025, I submitted a withdrawal request of $205.29 through the XM platform. During the process, I was informed that it could take up to five business days, but it has now been seven business days, and the funds have still not been deposited into my Halkbank account. In the past, all of...
On October 22, 2025, I deposited a total of $124 into my XM Global investment account via bank transfer in three separate transactions — ₺1,000, ₺2,000, and ₺1,000. However, the total amount has not been credited to my account, and even after several days, I have not received any refund either. Whe...
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