Worldline Neglect: 58 Move5000f Devices Failed Installation, No Support

October 9, 2023 3:40 PM23

Worldline Payment System Solutions Inc. sold me 58 Move5000f model devices. I told the dealer that I wanted the installations done at the central location. The installation records were initiated by the dealer, and technical service was dispatched. However, before beginning the installation, they informed me that Worldline had canceled the records, and they left before the setup was completed. For the past week, I've been calling Worldline's customer service. The representative I spoke with said they had taken note of my problem and would contact me, but no one had contacted me. When I asked to speak with a supervisor, they said they couldn't transfer the call. They claim to be innovators in every field, but they can't solve a single problem. Furthermore, there is no authorized person to speak with.

Comments

Similar Complaints

1

Worldline Ingenico Move 5000 F Pinpad Not Working

August 20, 2024 3:34 PM12

I purchased a Pinpad for my Worldline Ingenico Move 5000 F device, and it’s been a nightmare ever since. After the initi...

Worldline Ingenico POS Repair Problem - 15 Days, No Fix

March 6, 2024 4:38 PM13

Handling Worldline Ingenico's POS service seems to cause more trouble than solve problems. You can't bring in the broken...

Worldline Deal Offered for Broken Pos Repair Not Fulfilled

November 27, 2023 3:04 AM27

I sent my broken POS cash register with the serial number JHWE20038879 to Worldline Ingenico so they could fix it. It wa...