Worldline Ingenico POS Repair Problem - 15 Days, No Fix

Handling Worldline Ingenico's POS service seems to cause more trouble than solve problems. You can't bring in the broken device until they come to pick it up themselves, which usually takes about 4-5 days after they promise to come. And they still don't give it back until a week later. They really don't care about what your business goes through at that time. After 15 days, the device we got back from their service center was still not fixed. So, when we reached out to the authorized service, they told us to open a new ticket without even looking at the device first. They said it was repaired, but when it came back, it still didn't work. We made another service ticket for the same device, but it's been 5 days and there hasn't been any progress. We contact them on a regular basis, and describe the problem, and they listen, make notes, and promise to elevate the issue, but nothing changes... Before deciding to use Ingenico, it's worth giving it a second thought.