I had to send my Ingenico Move/5000f device for service three times due to issues with the contactless feature not functioning properly. Unfortunately, the CIP reading has also ceased to work. Despite my numerous attempts to address this issue, it still persists, and the customer service team has not been helpful, merely indicating that there are no solutions available. I am disappointed by the inadequate support and wish I had not selected this device for my business. This experience has led to avoidable hassle and lost time, as I rely on a dependable payment system. I anticipated a greater degree of professionalism and accountability from a company such as Worldline. I cannot endorse this product for others unless these concerns are resolved quickly.
I purchased a Pinpad for my Worldline Ingenico Move 5000 F device, and it’s been a nightmare ever since. After the initial setup by the service team, I noticed that when certain cards are tapped on the Pinpad, both the Pinpad and the POS system reset, which is extremely frustrating. I’ve contacted s...
Handling Worldline Ingenico's POS service seems to cause more trouble than solve problems. You can't bring in the broken device until they come to pick it up themselves, which usually takes about 4-5 days after they promise to come. And they still don't give it back until a week later. They really d...
It has been 15 days since we opened a service request with Worldline Ingenico, yet no one has come to inspect the device at our location. We have been...
My Ingenico Move 5000F point-of-sale (POS) device has been giving me a lot of trouble lately. I sent it to an authorized repair service and paid 1525 TL, but when I got it back, it wasn't fixed. Even though it was bought brand new in 2020, the device has been having problems ever since. It worked fi...
My Ingenico device with serial number JI20027760 was shut down after I repeatedly informed Worldline about the issue, and they failed to take action. On 12.08.2024, I received a warning on the device stating, "If parameters are not loaded, your device will be deactivated on 16.08.2024." When I tried...
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