I purchased a Pinpad for my Worldline Ingenico Move 5000 F device, and it’s been a nightmare ever since. After the initial setup by the service team, I noticed that when certain cards are tapped on the Pinpad, both the Pinpad and the POS system reset, which is extremely frustrating. I’ve contacted service multiple times, but they haven’t provided a solution. The service team advised sending both the Pinpad and POS for repair, but they can't guarantee a fix.
This is a brand-new device, and I shouldn’t have to send it for repairs. If it’s faulty, they should either replace it or accept a return. I reached out to customer service and explained the situation; they said they’d email the headquarters, but it’s been over two weeks with no response. When I asked why there’s been no follow-up, they just told me to keep waiting.
This has been a very disappointing experience, and it feels like I’m being ignored. The Pinpad is now sitting unused, and I’m left with no resolution. I need a proper fix or replacement immediately. Thank you.
My Ingenico Move 5000F point-of-sale (POS) device has been giving me a lot of trouble lately. I sent it to an authorized repair service and paid 1525 TL, but when I got it back, it wasn't fixed. Even though it was bought brand new in 2020, the device has been having problems ever since. It worked fi...
I had to send my Ingenico Move/5000f device for service three times due to issues with the contactless feature not functioning properly. Unfortunately...
Handling Worldline Ingenico's POS service seems to cause more trouble than solve problems. You can't bring in the broken device until they come to pick it up themselves, which usually takes about 4-5 days after they promise to come. And they still don't give it back until a week later. They really d...
Due to a malfunction with the Ingenico fiscal POS device, I contacted the Worldline support center and filed a complaint. When the technician arrived to inspect the device, they informed me that the battery was faulty and needed to be replaced. I paid approximately ₺1600 for a new battery, but it fa...
I sent my broken POS cash register with the serial number JHWE20038879 to Worldline Ingenico so they could fix it. It was thought that the repair would cost around 6,000 to 7,000 TL. As I was thinking about my choices, I saw that your helpline (0850 250 4030) was advertising a deal that gave me a 2,...
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